Privacy policy
The company SARL Alfiste, is a limited liability company with a capital of 100,000 euros whose head office is located at 37 rue de Turenne à Paris (75003), registered with the Paris Trade and Companies Register under the number 400 227 609.
The company SARL Alfiste attaches the greatest importance to the protection of your personal data. This document aims to inform you as clearly as possible about the nature of the data collected, as well as the reasons for which they are collected.
1. TYPE OF COLLECTED INFORMATION
We only collect the information necessary to carry out our e-commerce and retailing activities of clothing, shoes and accessories.
Within the framework of this activity, we are led to collect the following personal information:
— Contact information: last name, first name, e-mail address, gender, phone number, date of birth, language, preferred currency, country of browsing.
— Delivery information: personal address (first and last name, street, postal code, city, country, delivery comments)
— Newsletter opt-in information: opt-in date, IP address
— Technical information: technical logs, IP address
— Historic of your orders on www.cotondoux.com
— Historic of your products seen on the www.cotondoux.com website
— Transactional information: data related to the transactions carried out on the website (type of payment, internal transaction number, type of card used, last 4 card numbers, expiration date). The payment is managed by Payline: the complete number of your credit card and the security code are not accessible to us.
— Data related to your purchasing habits: loyalty points, order date, purchase frequency, average basket, type of product purchased, etc...
— Historic of your contacts with our services: phone calls, e-mails exchanged with the customer service.
Creating an account requires the creation of a password. This password is encrypted and is known only to you. It is not possible for us to access it. If you forget your password, a request for modification can be sent to us. An e-mail will then be sent to you in order to modify it.
2. DATA SECURITY
The data entrusted to us are protected with the greatest care. We use the services of Waycom SAS which has the highest security standards to protect our databases.
3. USE CASES OF THE PERSONAL DATA COLLECTED
We collect your personal information for the following reasons:
— To ensure a personalized browsing experience on www.cotondoux.com; a history of the last products seen, and personalized recommendations
— To deliver your orders as fast as possible (personal and delivery information)
— To manage customer relations in an efficient manner
— To ensure accounting, generate invoices and prove the veracity of our accounting/tax transactions (transaction data)
— To manage our risk policy, in particular by detecting unusual transactions (transaction data)
— To be able to offer commercial operations corresponding to your profile. These commercial proposals may be made by means of segmentation of customers, buying habits, average order value, sales history, products you look at.
SARL Alfiste will contact you by e-mail in two ways:
— Transactional information: any information related to your activity on the website: account creation, order confirmation, shipping tracking, account tracking and loyalty points. This transactional information is intrinsically necessary for the proper operation of our services. They are not subject to explicit consent.
— Commercial information: in the form of a Coton Doux newsletter. An explicit consent will be asked via a checkbox for the subscription to the newsletter. You can unsubscribe from the newsletter at any time by clicking on the link of unsubscription at the bottom of the e-mail you've received.
The information collected by SARL Alfiste is intended only for SARL Alfiste and its technical service providers. We do not sell any of your personal data to any other company.
4. TRANSFER OF YOUR PERSONAL DATA TO THIRD PARTIES
SARL Alfiste may have to transfer part of your personal data to the following entities:
— Logistics and delivery service providers: logistician, delivery service provider
— Technical service provider: Waycom SAS
— Payment provider : Payline
— Marketing provider: e-mailing
SARL Alfiste ensures that all its service providers comply with the General Data Protection Regulation (RGPD).
5. TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EUROPEAN UNION
SARL Alfiste does not transfer personal data outside the European Union.
6. RETENTION OF YOUR PERSONAL DATA
We keep your personal data for the time necessary to comply with legal and regulatory provisions.
Concerning your customer account, if it has not been the subject of an order, the account is immediately deleted upon request.
Concerning your customer account, if it was the subject of orders, the information is kept the time necessary for the commercial prescription (3 years).
Regarding registration to our newsletter, the information is kept 2 years after our last contact with you (reading date of the newsletter).
7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
In accordance with the applicable regulations, you have the following rights concerning the protection of your personal data:
— Right of access: you can request any information relating to your personal data held by SARL Alfiste.
— Right of rectification: you can ask at any time to modify the personal information in our possession.
— Right to limit processing: you can ask to limit the processing of your personal data.
— Right to deletion: you can request the erasure of your personal data, within the limits of what is permitted by the regulations.
— Right to object: you can object to the processing of your personal data, in particular any commercial processing via the newsletter.
— Right to withdraw your consent: you may at any time withdraw your consent to receive our commercial information.
— Right to the portability of your data: you can request to receive a copy of all personal information in our possession.
You can exercise the above rights by contacting us by e-mail at: serviceclient@cotondoux.fr or by post:
COTON DOUX WEB
64 rue Edith Cavell
94400 VITRY-SUR-SEINE
FRANCE
These privacy information have been updated in May 2018.